Privacy Policy

1. Information We Collect

We value data integrity. We only collect the minimum information necessary to communicate with you. In order to respond to your enquiries, provide you services, and to ensure that our Website operates correctly, we collect various types of information, including information that identifies you or may identify you as an individual (“personal information”). When you use this Website, we collect the following information: Information you provide to us:

• If you use the contact information provided on our Website to contact us directly, you agree to allow Cook-Greuter & Associates, LLC to store and process your contact information. We will receive your contact information which could include, depending on how you contact us, your email address, name, company name, job title, the reason for contacting, and postal address, among other information you volunteer.

• We receive and store the information you provide directly to us when you sign up for and use our Services. The types of information we may collect directly from our customers and users include name, email address, mailing address, phone number, job title, payment and billing information, self-reflection entries, and any other information provided by the user.

 

When you use our Website, we automatically collect the following information:

• Internet Protocol Address (“IP address”). IP addresses are assigned by your Internet service provider (e.g., Comcast/Xfinity, AT&T, Time Warner, Verizon, Charter, etc.) to the modem used to access the Internet for connected devices in your home and/or work-place. Any devices using the modem to access the Internet may broadcast the same IP address. At home, connected devices could include one or more laptop/desktop computers, tablets, mobile phones, smart/connected TVs and gaming consoles. At work, connected devices could include one (or all) floor(s) in an office building. Our Website receives your IP address from your Internet browser each time you request a file or web page.

• User-Agent. Due to the nature of how the Internet works, we may receive information (known as “User-Agent”) automatically sent by your web browser, such as data associated with the source device’s Internet browser/content delivery software (e.g., Microsoft Explorer, Mozilla Firefox or Google Chrome). The User-Agent information we receive may also include information such as device type (e.g., computer, tablet, mobile device), and/or date/time of visit. Similar to the collection of IP addresses, our Website, our Application and our Services also receives User-Agent information associated with your browser and type of device.

• Information collected by cookies and other similar technologies. We use various technologies to collect information which may include saving cookies to users’ computers. These tools help us understand and improve the performance of our Website.

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2. What Information We Know About You

We don’t request or require you to provide personal information to access this Website. As noted above, we may receive your IP address and user agent automatically. If you optionally elect to fill out the information request form, we will receive your Name, Email, Phone number, and Company name as well as your stated purpose(s) of inquiry. 

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3. What About Cookies

This Website may place cookies on your browser in order to identify you when you return to this Website.

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4. How We Use Your Information

• Services. We may use the information we collect in connection with the services we provide. We may use the information we collect to provide, operate, and maintain services; process and complete transactions; provide customer service and support and respond to inquiries; to send communications; to prevent fraudulent activity; and for any other purpose based on our legitimate interest.

• Administration and Improvement. We may use the information we collect to administer and improve our Website.

• Promotional Communications. We may use your personal information to contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the instructions provided in any email we send or by following the unsubscribe link in those emails.

• Analytics. We may use aggregated information that’s collected to understand general information and trends related to our Website, our Application or our Services, such as how many users have visited during a given period of time, and the types of devices the visitors use. The information can’t be used to identify an individual and is used by us to help improve the solution for consumers.

• IP addresses – Fraud Prevention. Our use of IP addresses is limited to helping identify and combat potentially fraudulent activity. IP addresses are stored in our log-files.

• Respond to Inquiries. If you choose to contact us directly (by email, web form, or postal mail) using the contact information we provide on our Website, we will use your contact information to respond to your inquiry.

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5. The difference between personal information and aggregate information

Personal information is information that can be used to identify a particular individual, generally understood to be information such as your name, email address and phone number. Aggregate information is not considered personal information and can’t be used to identify you.

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6. Sharing Your Information

We will not rent, sell or share information about you with other people or non-affiliated companies. We may share and disclose information (including personal information) in the following instances:

• Vendors and Service Providers. We may share your information with vendors and service providers whom we engage to perform tasks on our behalf. Each service providers will have their own Non Disclosure Agreement, Terms and Conditions, and Privacy Policy. Please contact them directly to inquire on these matters.

• If Cook-Greuter & Associates, LLC. is acquired or merged with another company, we will transfer collected information to the acquiring company.

• Under certain circumstances, we may be required to disclose personal information if necessary to comply with a subpoena or court order, to establish or exercise our legal rights or defend against legal claims, or to cooperate with government and/or law enforcement officials.

 

We may share aggregated information (i.e., information that cannot be used to identify an individual) for a variety of reasons, including under the following circumstances:

• To make our product better and foster transparency.

• If Cook-Greuter & Associates, LLC. is acquired or merged with another company we will transfer aggregate information to the acquiring company.

• We may share aggregate information if necessary to comply with a subpoena or court order, to establish or exercise our legal rights or defend against legal claims, or to cooperate with government and/or law enforcement officials.

• For any lawful basis.

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7. Your Rights and Choices

Depending on your location, you may have the right to:

• Request a copy of the data I have about you.

• Request that I delete your personal information.

• Opt-out of any marketing emails (which we rarely, if ever, send).

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8. California Privacy Rights under the CCPA

The California Consumer Privacy Act of 2018 (“CCPA”) takes effect January 1, 2020 and provides California consumers with certain rights regarding their personal information.

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Personal information, as defined by the CCPA, does not include publicly available information from government records and de-identified or aggregated consumer information.

 

We use and disclose the categories of personal information we collect from and about you consistent with the business purposes discussed in the section “How We Use the Information" we collect.

 

The CCPA also sets forth obligations for businesses that “sell” personal information to third parties. We do not “sell” personal information and have not sold any personal information.

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If you are a California resident, please refer to the California Consumer Privacy Act of 2018 (“CCPA”) for details of consumer rights under the CCPA.

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To exercise any of your rights as set out above on or after January 1, 2020, please contact us by submitting a request via the contact form or by contacting us at the address indicated in the Contact section below. You will be required to verify your identity before we are able to fulfill your request. You can designate an authorized agent to make a request on your behalf. To do so, you will need to provide a written authorization or power of attorney signed by you for the agent to act on your behalf. You will still need to verify your identity with us. Note that consumers may only make a personal information request twice in a 12-month period under the CCPA. We will work to respond to your verifiable request within 45 days of receipt. Certain information may be exempt from requests under applicable law.

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9. Security

Operating out of Massachusetts, we take reasonable administrative and technical steps to protect your information. However, please remember that no method of transmission over the internet is 100% secure.

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10. Contact

For more information about my privacy practices, or if you have questions, please contact us.

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Contact Person: Dr. Susanne Cook-Greuter

Company Name: Cook-Greuter & Associates, LLC.

Address: 34 Campbell Rd., Wayland, 01778, MA, USA. 

Contact: https://www.cook-greuter.com/contact  (please use this contact form to submit your query)